Privacy Policy

SG Wireless™ Customer Privacy Policy

When you use SG Wireless™ services, you entrust us with certain personal information (Personal Data). This SG Wireless™ Customer Privacy Policy (Privacy Policy) sets out what information we collect and how we use it.

This Privacy Policy also applies when you buy SG Wireless products and submit requests and questions via www.sgwireless.com or eshop.sgwireless.com.


1. Our Commitment to Protect Your Privacy

At SG Wireless, we are committed to protecting your Personal Data and your privacy.  To ensure that you can make informed decisions and feel confident about sharing certain personal information with us, please read this Privacy Policy to understand what we collect, who we share your Personal Data with and for what purposes, and the choices you have concerning how your Personal Data is collected and used by us. We may also provide further privacy collection notices highlighting certain uses of your Personal Data, together with the ability to opt in or out of certain uses, when we collect Personal Data from you.

We may update the terms of this Privacy Policy at any time by posting the revised policy on www.sgwireless.com and eshop.sgwireless.com. The changes will be effective from the date of posting.


2. The Personal Data We Collect

2.1 We may collect and process some or all of the following Personal Data about you:

(a) Information about you

Your personal information such as your name, and your contact details such as phone number and email address;

(b) Your payment details

Payment details used to purchase our products and services such as credit or debit card number, name on card, expiry date, security code, billing address and shipping address or account information relating to other payment services (such as online or mobile payment services or virtual currency) and related billing and shipping information;

(c) Information about your use of our products and services

Information such as products or services you are interested in, previous purchase records, feedback about your experiences with our products, services or websites, details of claims, the target usage of our products and services;

(d) Our interactions with you

A record of any interactions and correspondence between us such as email through our support ticketing system and online purchasing system, any interactions you have with our staff or representatives and any interactions with us or posts on our social media platforms;

(e) Survey information

Your responses to market surveys and contests conducted by us or on our behalf;

(f) Your use of our website, apps and social media platforms

Details of your visits and interactions with our website, social media platforms, mobile applications and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles; and

(g) Employment and company information

Information about your employment, company information or relationship with our corporate or government clients such as your company’s or employer’s name, your professional title and your work contact information


3. How we collect Personal Data

3.1 We will collect some Personal Data from you directly.  We will collect other Personal Data from third parties including: (a) organizations which conduct credit, fraud, and other customer checks; and (c) providers of third party websites, apps and social media platforms.

3.2 If you provide us with information about other individuals, you must tell those individuals and let them know where they can find a copy of this Privacy Policy.

 

4. Why we collect and use your Personal Data

4.1 When you share information with us, you help us make our services to you better. Here are some of the ways we will use your Personal Data:

(a) To provide our products and services to you and to administer your service arrangements

To provide our products and services to you and to process and administer your service and purchase arrangements, to contact you about your service arrangements and to send you product and service-related communications, to deliver benefits and services associated with your requested services, to identify and verify your identity in connection with the products and services we provide, to provide or facilitate any special assistance you may have asked for;

(b) To provide customer support

For customer support purposes such as responding to your enquiries and requests and servicing your purchasing requests;

(c) For marketing purposes

For providing you with marketing communications, as explained in more detail in Section [6] below;

(d) For social interactions

To administer campaigns and contests conducted by us when you choose to participate in them, including disclosing the winners of any such contest;

(e) To improve our products and services

For the purposes of improving our products and services for the benefit of our customers generally, including to ensure that our websites and web pages (including social media pages) function correctly and in accordance with your preferences and circumstances;

(f) To comply with our legal obligations and for legal and administrative purposes

To comply with our legal and regulatory obligations and for legal and administrative purposes such as, verifying and processing payment, screening against fraud, screening against abusive orders, money laundering and other criminal or unlawful activities, accounting, billing and audit purposes, developing, maintaining and testing our systems, for claims handling and for understanding, exercising, enforcing or protecting our legal rights and those of others.


5. Who we share your Personal Data with

In certain circumstances, we will disclose your Personal Data to third parties as described below:

5.1 Our service providers and members of the SG Wireless group who process personal data on our behalf for the purposes described in Section 4

We will permit our third party service providers, including payment and order fulfillment agents, contractors and other SG Wireless group companies, to use your Personal Data on our behalf for the purposes set out in section 4.  Examples of such third parties include operators of our IT systems and call center agents. We may also disclose your Personal Data to third parties in order to facilitate any special arrangements that you may have requested, such as changing the product shipment directions on your request.

5.2 Our third party partners, for marketing purposes

We may disclose your Personal Data to third parties so they can provide order fulfillment, shipping, marketing services or conduct marketing or social interaction activities on our behalf such as campaigns, contests, market research, customer surveys and data analytics to help us improve and tailor our marketing activities, products and services.  Subject to us having obtained appropriate consent from you, we may also disclose your Personal Data to our third party marketing partners in order that they may market their products and services to you.

5.3 Government and regulatory bodies and other individuals, bodies and organizations for the purposes of complying with our legal obligations, for reasons of safety and security, to enable us to provide our products and services to you and otherwise for legal and administrative purposes.

We may disclose your Personal Data to governments and regulatory authorities and bodies and to other individuals, bodies and organizations such as dispute resolution, prosecution and law enforcement bodies, legal advisers, organizations which conduct credit, fraud and other checks, and other individuals, bodies and organizations for the purposes of complying with our legal obligations. We may also disclose your Personal Data to such individuals, bodies and organizations for reasons of safety and security, to enable us to provide our products and services to you and otherwise for legal and administrative purposes.


6. Marketing

6.1 We may use Personal Data for marketing and promotional purposes, including (i) for sending or showing you updates on latest news, offers and promotions in connection with our products and services (and the products and services of our group companies and third parties) (ii) for sending or showing you joint marketing offers about our products and services and contests; or (iii) for tailoring and tracking your interactions with internet banner advertisement and links from third party websites to our website.

6.2 We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by contacting us as set out in paragraph 8 below.


7. Transmission, storage and security of your Personal Data

7.1 IT Security

No data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion.  However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Data in accordance with the requirements of data protection legislation.

All Personal Data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those persons who need to use it for the purpose(s) for which it was collected.  You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of.  In particular, where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or mobile applications, we ask you not to share that password and login details with anyone.

7.2 Exporting your Personal Data

Your Personal Data may be transferred outside the country in which you are located, including to countries with a lower level of data protection than in the country in which you are located.

7.3 Retention period

We will retain your Personal Data for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose (for example where we are required to retain personal data for longer than the purpose for which we originally collected it in order to comply with certain regulatory requirements).  Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information will be retained) or securely destroyed. 


8. Your rights and contacting us

8.1 General rights

You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to access certain Personal Data held about you and correct any inaccuracies. We may charge a reasonable fee for the processing of any data access request in accordance with data protection legislation in your country. You also have the right to raise a complaint about our processing with the data protection regulator in your jurisdiction.

8.2 Right to opt out of direct marketing

You have the right to ask us not to process your Personal Data for direct marketing purposes.  You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data.  You can also exercise the right at any time after we have collected and used your Personal data for direct marketing purposes by following the opt-out instructions contained in the relevant communications.

8.3 Updating information

We will take reasonable steps to try and ensure that your Personal Data is accurate.  To help us do this, please notify us of any changes to your Personal Data.

8.4 Contacting us

Customers requesting more information or clarification on specific Personal Data usage are welcome to contact us at support@sgwireless.com


 9. Use of Cookies on SG Wireless Sites

The various websites of SG Wireless, including www.sgwireless.com and eshop.sgwireless.com use cookies which, among other things, help us to improve your experience of our websites and to ensure that they perform as you expect them to.  For detailed information on how we use cookies and the purposes for which we use then, please see our Cookies Policy.


 10. Links to Other Sites

This website may contain links to other sites that are operated by third party companies with different privacy practices.  You should remain alert when you leave our site and read the privacy statements of other websites.  We have no control over Personal Data that you submit to or receive from these third parties.


This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

SG Wireless™ and the SG and SGWireless logos are trademarks and service marks of SG Wireless Limited.


This Privacy Policy was last updated on 27 Sept 2019.